Knowledge base
How does loyalty work with a POS system?
Short answer
A loyalty programme connected to the POS recognises a returning guest with the order and processes points, stamps or rewards with that order. How that works depends on the programme and the integration. At Foodyx this runs through Leat: at the POS you recognise the guest by a QR code or email address, and the guest collects stamps or points.
What is loyalty in hospitality?
Loyalty is a way of rewarding returning guests. A guest collects with purchases, for example points or stamps, and gets something in return, such as a discount or a free product.
If the programme is connected to the POS, nobody has to keep track of the collecting separately on a paper card or in a system next to the POS.
How does the POS system recognise a guest?
The guest needs a means of recognition, such as a QR code in an app or on a card, an email address or a customer number. At the POS, it is linked to the order.
With Foodyx and Leat, you recognise the guest at the POS by a QR code or the guest's email address.
How are points or stamps processed?
The guest is recognised and orders. The POS passes the order to the loyalty programme, which adds the points or stamps. At Foodyx, Leat manages the loyalty programme and Foodyx passes the order on at the POS.
- Recognise the guest
- Order
POS system (at Foodyx: Foodyx POS)
- Loyalty programme (at Foodyx: Leat)
- Points or stamps
What kinds of rewards are possible?
Loyalty programmes work with different forms, for example:
- points, which the guest redeems later;
- stamps, with a reward after a number of visits;
- a discount or a free product as a reward.
How does loyalty work at Foodyx?
Foodyx connects the POS to Leat, so guests collect stamps or points with their order. At the POS you recognise the guest by a QR code or email address. Leat manages the loyalty programme; Foodyx passes the order on at the POS.
You set up the loyalty programme itself in Leat, with stamps or points. You need an active Leat account, and the integration is set up by Foodyx.
Separately, Foodyx Webshop has its own stamp card, as part of the discount module: regular customers collect with every online order.
What should you look out for with a loyalty integration?
These questions help when choosing and setting up a loyalty programme. Where they concern Foodyx, they say how it works there.
How does the POS recognise the guest?
Check which means of recognition the programme uses and whether it is quick enough at the counter. With Foodyx and Leat, that is a QR code or email address.
How does the guest collect?
Agree what the guest collects for, for example per visit or per order. With Leat you choose stamps or points.
How does the guest redeem a reward?
Ask how a guest redeems a reward and who in your team processes it.
Does it work in all your channels?
Check whether guests also collect with online orders, not only at the POS. At Foodyx, you recognise the guest for Leat at the POS; Foodyx Webshop also has its own stamp card.
Who manages the programme?
Decide who manages the collecting rules and rewards. At Foodyx, Leat manages the loyalty programme.
How do you handle guests' data?
A loyalty programme works with guests' data. Agree where it is kept and who can access it.
Frequently asked questions
Can guests collect points at the POS?
Yes, if the POS is connected to a loyalty programme. At Foodyx, guests collect stamps or points with their order through Leat.
How is a guest recognised?
With a means of recognition such as a QR code or email address. With Foodyx and Leat, you recognise the guest at the POS by a QR code or email address.
Can a guest redeem a reward?
That is what a loyalty programme is for; how redeeming works is decided by the programme. At Foodyx, you set up the loyalty programme itself in Leat.
Does loyalty also work with online orders?
That differs per programme and integration. At Foodyx, you recognise the guest for Leat at the POS; Foodyx Webshop also has its own stamp card for online orders.
Can loyalty be used alongside discounts and promotions?
Often yes, but agree how they combine, for example whether a guest collects on a discounted order. At Foodyx, discounts and promotions are in the discount module; the loyalty programme runs through Leat.
Which loyalty integration does Foodyx support?
Leat, for stamps and points with orders at the POS.
Further reading
Own ordering website with a POS system
Online orders straight to the POS and kitchen.
Orders from multiple channels in one POS
All ordering channels in one POS and kitchen flow.
Leat integration
Collecting stamps and points with Leat.
Marketing tools
Discounts and daily deals, without separate tools.
Foodyx POS
The POS for sales, service and order handling.
Foodyx Webshop
Your own ordering site in your own house style.
Connecting loyalty to Foodyx?
Look at the Leat integration or book a demo to see how collecting fits your POS.