Knowledge base
How does a self-service kiosk work with a POS system?
Short answer
At a self-service kiosk, guests put together and place their own order on a touchscreen. If the kiosk is connected to the POS system, the order goes to the POS digitally and from there to the kitchen, without anyone copying it. Foodyx Kiosk sends orders through POSHUB to Foodyx POS and the kitchen.
What is a self-service kiosk?
A self-service kiosk, also called a self-order kiosk or ordering terminal, is a screen in your restaurant where guests browse the menu, put together their order and place it themselves. It is usually a free-standing touchscreen near the entrance or the counter.
A self-service kiosk doesn't replace your POS. It is an extra ordering channel: if the kiosk is connected, the guest's order arrives in the same POS system as the orders your team takes.
How does a kiosk order reach the POS?
The guest puts the order together at the kiosk and completes it. The order goes to the POS system digitally and from there to the kitchen, just like an order at the counter. At Foodyx, this runs through POSHUB to Foodyx POS.
- Guest
- Self-service kiosk
Integration (at Foodyx: POSHUB)
POS system (at Foodyx: Foodyx POS)
- Kitchen printer, or KDS (at Foodyx: through POSHUB)
How does paying at a self-service kiosk work?
At many self-service kiosks the guest pays straight away, with a card terminal at the kiosk. Which payment options are available depends on the system and on your set-up.
With Foodyx Kiosk, guests pay themselves with the card terminal at the kiosk.
What are the benefits of a self-service kiosk?
The benefits are mainly in how work is shared at the counter and in the order details themselves:
- Guests enter their own order, at their own pace
- Less manual order entry at the counter
- Orders arrive digitally, with all chosen options
- Orders go on to the POS and the kitchen
Where do you place a self-service kiosk?
A self-service kiosk fits best where guests come to the counter to order: counter-service, takeaway and quick-service restaurants. There the kiosk takes some of the orders, so your team can focus more on preparation and handing out orders.
In the restaurant, a kiosk usually stands on the route from the entrance to the counter or pick-up point, with room to stand in front of it without getting in others' way. How many kiosks you need depends on your busiest moments.
How does Foodyx Kiosk work?
With Foodyx Kiosk guests order and pay themselves, in several languages. A kiosk order arrives through POSHUB in Foodyx POS, just like an order at the counter, and from there goes to the right kitchen printer, or through POSHUB to Foodyx KDS, depending on your set-up.
With the upselling module you show relevant extras and combo deals per product.
The kiosk works together with your webshop and QR Ordering; see online ordering for restaurants and all orders together in one POS system.
Frequently asked questions
Does a kiosk order arrive in the POS automatically?
If the self-service kiosk is connected to the POS system, yes. At Foodyx, an order from Foodyx Kiosk arrives in Foodyx POS through POSHUB.
Can an order go straight to the kitchen?
Yes, through the POS. Foodyx POS sends a kiosk order on to the right kitchen printer, or through POSHUB to Foodyx KDS, depending on your set-up.
Can guests pay at the kiosk?
With Foodyx Kiosk, yes: guests pay themselves with the card terminal at the kiosk.
Does a self-service kiosk work alongside a regular POS?
Yes. The kiosk is an extra ordering channel; your team keeps entering counter orders in the POS. At Foodyx, both come together in Foodyx POS.
Can a kiosk be used alongside QR Ordering and a webshop?
Yes. Kiosk, QR Ordering and Foodyx Webshop are part of the same Foodyx platform; their orders arrive through POSHUB in the same POS and kitchen flow.
Is a kiosk only suitable for fast food?
No. A self-service kiosk can fit anywhere guests order themselves before they eat or collect. Whether it works depends on your concept and on how guests order from you; with table service, another ordering channel is often the more obvious choice.
Further reading
QR ordering with POS and kitchen
Ordering from the guest's own phone, connected to the POS.
Orders from multiple channels in one POS
All ordering channels in one POS and kitchen flow.
Foodyx Kiosk
Guests order and pay themselves in your restaurant.
Online ordering for restaurants
Webshop, kiosk and QR Ordering side by side.
Kitchen display (KDS) in the restaurant
How orders reach the kitchen display.
Knowledge base
More explanations of POS systems and ordering.
Self-ordering in your restaurant?
Look at Foodyx Kiosk or book a demo to see how the kiosk looks with your menu.